Refund Policy
Pre-Activation Refunds
If you decide you no longer want your order before it has been activated, contact us at live chat or whatsapp or support@prolinkstore.com with your order number and we will issue a full refund.
Post-Activation: No Refunds, Full Replacement Warranty
Once your subscription has been activated on your account, the order is final — no refunds are issued after activation, under any circumstance.
Instead, every activated subscription is covered by a full replacement warranty for its entire purchased term. If your subscription stops working at any point during your 3, 6, or 12-month period, we will replace it at no additional cost.
How to request a replacement
Contact support@prolinkstore.com with your order number and a description of the issue. We aim to resolve replacement requests within 1 to 3 days.
What isn't covered
- Issues caused by the customer changing their own account password, recovery email, or security settings after activation in a way that locks out access.
- Requests made after your subscription term has already ended.
By purchasing, you acknowledge and agree to these terms.
Contact
support@prolinkstore.com